At Get Cyber Shield, we strive to provide the highest quality cyber security services. This Refund & Returns Policy explains the terms and conditions under which you may request a refund for our services.

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1. Refund Eligibility

Refunds are only applicable under the following conditions:

• The service purchased was not delivered as described.

• Technical issues on our side prevented you from accessing the service.

• Other exceptional cases as determined by our management.

Refund requests must be submitted within [e.g., 14 days] of purchase. Requests made after this period will not be eligible.

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2. Non-Refundable Services

Certain services are non-refundable, including:

• Services already completed or delivered successfully.

• Customized or one-time consultancy services.

• Any fees paid for third-party products or software integrated into our services.

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3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at [Email Address] or call [Phone Number].

2. Provide your purchase details (Invoice number, date, service purchased).

3. Explain the reason for your refund request.

Our team will review your request and respond within [e.g., 7 business days].

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4. Refund Process

• Approved refunds will be processed via the original payment method.

• Refund processing may take 5–10 business days, depending on your bank or payment provider.

• Partial refunds may be issued in cases where partial services were delivered.

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5. Returns of Physical Products (if applicable)

For any physical products (e.g., security hardware, devices) sold:

• Products must be returned in original condition and packaging.

• Shipping costs for returns are the responsibility of the customer, unless the product was defective or damaged.

• Refund will be issued after inspection of the returned product.